60-Day Returns for Product Issues
Please contact us within 60 days after delivery if your item is defective, damaged, incorrect, or materially different from its description.
Eligible issues
- The item arrived defective or damaged.
- You received the wrong item.
- The item is materially different from its product description.
Items not covered
We do not accept returns for change of mind, personal preference, normal wear, misuse, accidental damage, improper care, or other customer-caused issues, except where mandatory rights under applicable law require otherwise.
How to request a return
- Email support@nestandhold.com within 60 days after delivery.
- Include your order number and a clear description of the issue.
- We may ask for photos, video, or other information needed to review your request.
- Wait for return instructions before sending the item. Returns sent without prior approval may not be accepted.
Return shipping
If we approve the return as a product fault, PAUD will cover the authorized return shipping cost. Shipping costs for customer-caused issues or non-eligible requests are not covered.
Inspection and resolution
Returned items are inspected after arrival. If the claim is approved, we will confirm the available resolution, which may include a replacement or refund. Please return all included parts and accessories where reasonably possible.
Statutory rights
This policy does not limit any mandatory consumer rights that apply under local law.
For return assistance, contact support@nestandhold.com.