Refund policy

Last updated: August 17, 2026

60-Day Money Back Guarantee

PAUD offers a voluntary 60-Day Money Back Guarantee. You may request a return within 60 calendar days after delivery only if the product:

is defective;
arrived damaged;
is not the product you ordered; or
is materially different from its description on our store.

This guarantee does not cover returns requested solely because you changed your mind, ordered by mistake, or have a personal preference. This exclusion does not affect any cancellation, withdrawal, refund, or other consumer right that applicable law requires us to provide.

How to Request a Return

Email support@nestandhold.com within 60 calendar days after delivery and include:

your order number;
a description of the issue; and
clear photos or a short video showing the defect, damage, incorrect item, or material difference.

We will review your request and provide return instructions and the approved return address. Please do not send a product back before receiving authorization, as this may delay processing.

Return Condition and Exclusions

Please return the product with all accessories supplied with it. Include the original packaging where reasonably available. Absence of the original packaging alone will not automatically invalidate an otherwise eligible claim.

The guarantee does not cover damage caused after delivery by misuse, accident, neglect, liquid exposure, improper storage, normal wear, unauthorized repair or modification, failure to follow instructions, or use with incompatible supplies or accessories.

Return Shipping

For an approved claim involving a defect, delivery damage, an incorrect product, or a product materially not as described, PAUD will provide a prepaid return method or reimburse reasonable return shipping approved by us in advance. Please do not purchase return shipping for a covered claim until we have confirmed the method and cost in writing.

Refunds and Replacements

Unless a return is not required, we will inspect the product after receiving it. If your claim is approved, we will issue the refund to the original payment method within 7 business days and no later than required by applicable law. Your bank or payment provider may need additional time to post the funds.

An approved refund covers the amount paid for the affected product and any eligible standard delivery charge. At your request and subject to availability, we may offer a replacement instead of a refund. We will not substitute a product without your agreement.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it enters fulfillment or is handed to the carrier. After dispatch, returns are available only under this guarantee or where applicable law provides an additional right.

Mandatory Consumer Rights

This policy is in addition to, and does not replace or limit, any non-waivable consumer rights that apply to you.

Where applicable law gives consumers a right to cancel an eligible online purchase without giving a reason, we will honor that right. For example, eligible consumers in the European Economic Area and the United Kingdom generally may notify us within 14 days after delivery and return the product within the following 14 days. The customer is responsible for the direct return cost unless applicable law requires otherwise or we agree to cover it. Eligible statutory refunds include the least expensive standard delivery method offered, and a lawful deduction may be made for handling beyond what is reasonably necessary to inspect the product.