Shipping policy

Last updated: August 17, 2026

Shipping Destinations

PAUD ships to the destinations available for selection at checkout. Availability may vary by product and delivery address.

Processing Time

Orders are normally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays may begin processing on the next business day. Processing time is separate from delivery time.

Estimated Delivery Time

Estimated delivery is 7–14 days after dispatch. This is an estimate rather than a guaranteed delivery date. Carrier disruption, severe weather, public holidays, remote destinations, customs processing, or other events outside our reasonable control may cause delays.

If we cannot meet a delivery commitment required by applicable law, we will provide an updated estimate and any cancellation or refund option available to you.

Shipping Rates

Orders under $49 USD: $7.95 USD standard shipping.
Orders of $49 USD or more: free standard shipping.

The threshold is based on the product subtotal after discounts and excludes shipping charges. The final shipping charge is displayed at checkout before payment.

VAT

Applicable VAT is included in the total shown at checkout. PAUD will not add VAT to your order after checkout.

Tracking

When tracking is available, it will be included in your shipping confirmation. Tracking information may take a short time to update after the carrier receives the parcel.

Delivery Address

Please provide a complete and accurate delivery address, email address, and phone number. Contact us immediately if you notice an error. We cannot guarantee an address change after fulfillment begins.

If a parcel is returned because the address supplied was incomplete or incorrect, reasonable reshipment or return costs may apply where permitted by law. If PAUD caused the address error, we will cover the correction.

Delayed or Missing Parcels

If tracking has not updated for an unusual period or your parcel has not arrived by the estimated delivery window, email support@nestandhold.com with your order number. We will investigate with the carrier and provide any remedy required by this policy or applicable law.

Damaged or Incorrect Orders

If your parcel arrives damaged or contains the wrong product, contact us promptly with your order number and clear photos of the product, packaging, and shipping label. Eligible claims are handled under our Refund Policy.